Fair Go Casino — Full FAQ for Australian Players
This comprehensive FAQ covers the most common questions Australian players have about Fair Go Casino, based on real player reviews and our independent research. Topics include licensing, withdrawals, bonuses, verification, responsible gambling, and more.
Licensing & Legality
Is Fair Go Casino licensed?
Yes. Fair Go Casino holds a Curacao eGaming licence, one of the most established offshore gaming jurisdictions.
Is it legal for Australians to play at Fair Go Casino?
While Australian law does not specifically regulate offshore casino play, Australian players can legally access and play at licensed offshore casinos like Fair Go Casino. The Interactive Gambling Act 2001 targets operators, not individual players.
Account & Verification
How do I verify my Fair Go Casino account?
Submit a government-issued photo ID, proof of address (utility bill or bank statement dated within 90 days), and sometimes proof of payment method via the casino's verification portal or by emailing support. We recommend completing this early to avoid withdrawal delays.
How long does verification take?
Typically 1–5 business days. Based on player reviews, first-time verification can occasionally take longer during busy periods. Contacting live chat to check on progress is recommended if it exceeds 3 days.
Can I have multiple accounts?
No. One account per person, address, household, and device is permitted. Multiple accounts result in permanent suspension and forfeiture of winnings.
Bonuses & Promotions
What is the Fair Go Casino welcome bonus?
New players receive a 100% deposit match up to AU$200, redeemable five times for a total potential bonus of AU$1,000. Standard wagering requirements apply.
What ongoing promotions are available?
Fair Go offers VIP Thursday, Koala Monday, Weekend Cashback, Instant Cashback, Fun Monday Free Spins, Monthly Free Bonus, Neosurf Bonus, Refer a Mate, Comp Points Exchange, and regular Tournaments.
What wagering requirements apply to bonuses?
Wagering requirements vary by promotion. Check the specific bonus terms on the casino website. Typical wagering requirements are 30x the bonus amount before withdrawal eligibility.
Deposits & Withdrawals
What payment methods are accepted?
Deposits: Visa, Mastercard, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet, JET Bank Transfer, Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Tether, Lightning Bitcoin. Withdrawals: Wire Transfer, Bitcoin, eZeeWallet.
What is the minimum deposit?
AU$5 — one of the lowest minimums among Australian online casinos.
What is the withdrawal limit?
AU$2,500 per transaction. The minimum withdrawal is AU$100. Multiple withdrawal requests are required for larger sums.
How fast are withdrawals?
Bitcoin and crypto withdrawals are often processed within hours. Wire transfers and other methods can take up to 2 business days.
Games & RTP
How many games does Fair Go Casino have?
280+ games including pokies, video pokies, classic pokies, progressive jackpots, table games, video poker, specialty games, live casino games, and exclusive titles.
What is the RTP at Fair Go Casino?
RTP varies by game. RTG pokies typically range from 93–98%. Video poker often exceeds 99% with optimal play. Table games like blackjack offer close to 99%+ with basic strategy.
What exclusive games does Fair Go have?
Fair Go Casino offers Kev's Bush Bonanza, an exclusively Australian-themed game not available at other casinos.
Does Fair Go Casino have a mobile app?
No dedicated app is required — the site is fully browser-based and works on all mobile devices.
Customer Support
How do I contact Fair Go Casino support?
Via 24/7 live chat on the casino website, email, or callback (leave your number and they'll call you).
Are support agents available around the clock?
Yes. 24/7 live chat is available all day, every day. Players consistently rate Fair Go support positively for response speed.
Responsible Gambling
Can I self-exclude from Fair Go Casino?
Yes. Contact Fair Go support via live chat or email to request a temporary or permanent self-exclusion. The casino is obligated to action this request promptly.
Where can I get help with problem gambling in Australia?
Call Gambling Help Online on 1800 858 858 (free, 24/7) or visit gamblinghelponline.org.au.